Refund policy

We want you to love your Dela Asa pieces. If you're not completely satisfied with your order, we offer returns and exchanges within 30 days of delivery.

Returns

Items may be returned within 30 days of receiving your order if:

• The item is faulty or damaged upon arrival.
• You have received the wrong item.
• The item is the wrong size.

To be eligible for a return, items must be unworn, in their original condition, and returned with all original packaging.

Exchanges

Need a different size or prefer another piece? We offer exchanges within 30 days of delivery, subject to stock availability.

Faulty Items

If you believe your item is faulty, please contact us as soon as possible with your order number and clear photographs of the issue. We will assess the item and arrange a replacement, exchange, or refund where appropriate.

How to Start a Return

To request a return or exchange, please email us within 30 days of receiving your order. Our team will provide instructions on how to return your item.

Please note that return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at via email. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.